Delivery & Returns

Some of our stock is kept at Amazon Warehouses, the packaging may vary.

Most packages will arrive within 7 days, however, some can take up to 20 days. You will receive an email with the tracking information. If you still can’t locate your parcel, please contact us and we’ll make it right.

All of our products have free shipping. This might change without any notice.

As all orders are currently shipped from the UK, you may be subject to additional import fees upon delivery if you live in another country. If you choose to refuse the customs fee and the parcel is returned back to Pegasus Beauty, a shipping & handling fee may be deducted from your refund.

If you’re still unsure on whether you’ll be subject to customs fees, we’d recommend contacting your local customs office for more information before placing your order.

Returns

We want to offer you a trouble-free experience here at Pegasus Beauty, so you have 14 days from the moment your order has been delivered to issue a return. This is our Return Policy:

– A return/refund request must be issued within 14 days of the delivery day;
– The item must be unused and in the same condition that you received it. It must be in the original packaging;
– All of the items returned are inspected before any action takes place;
– Returns will be processed in 7-14 days;
– Returns with the reasoning “packaging” will not be accepted;

If any item returned violates any of the terms & conditions outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.